Click here for Returns/Exchange Form
RETURNS POLICY
According to Law decree no. 24/2014, of February 14, the customer has 14 days in a row to exchange/return a product after receiving it in the chosen address.
The reasons why customers may request an exchange or return, in the aforementioned period are as follows:
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The article is too big
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The article is too small
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I do not like the product
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I changed my mind
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The article is not as I imagined *
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I received the wrong article **
*The photographs are made in high definition in order to reproduce in detail each of the products. You can find differences in the products in which the raw material itself and its manufacturing process influence the final result. The print location may vary within the same model.
** If you receive the wrong item, we apologize for the inconvenience and thank you for contacting our customer support team as soon as possible: geral.btuck@gmail.com or +351 91 688 7444, so we can amend the situation. (Telephone hours: Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 4 p.m.)
The items purchased in the online store www.btuckbeachwear.com have to be exchanged using carrier / courier and the associated shipping costs are charged to the customer.
Shipping Address for Returns:
Btuck Lda
Av. Fontes Pereira de Melo 21, 8ºandar 1070-116 Lisboa, Portugal
The exchanges made in our online store www.btuckbeachwear.com, are restricted to the stock existing in the online store at the time of exchange. The exchange will only take place when we receive the item at our facility and it successfully passes our quality control.
The team responsible for the online store will respond within two working days after receiving the article at our premises.
ONLINE EXCHANGES / RETURNS PROCEDURE
EXCHANGES
Once the article reaches our studio and passes our quality control successfully, we will contact you by email to let you know if the item you have chosen to exchange is available. If the chosen model for exchange is more expensive than the previous one, we will make a coupon code with the original purchase value so you can make the new purchase online and discount the original purchase value. Once we receive your online purchase, the new item will be sent to your address.
If the selected item is already sold out at the time of the exchange, you can choose other items available for immediate purchase on our website or even save the value to a Gift card, with 2 year expiry date.
RETURNS
As soon as the article reaches our warehouse, it is submitted to a quality control and, if the conclusion is that the article has a defect, a refund of the value will be made through the same payment method the client used to place the order. The shipping cost of return/exchange, as well as original purchase shipping costs are the customer's responsibility and will not be returned.
When exchanges are sent outside the European Union, Btuck is not responsible for delays and customs charges. These are at the customer’s responsibility. If you decide not to pay these fees and reject the order you will have to pay for the shipping costs and only the value of the purchase will be returned.
HOW TO EXCHANGE/RETURN ONLINE
1. Fill in this Returns/Exchange Form
2. After our response, send your product to Av. Fontes Pereira de Melo 21, 9ºandar 1070-116 Lisboa, Portugal, with the respective Invoice.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can not be responsible if the mail service fails to deliver or for lost items.